Refund policy
Effective Date: Apr-2025
Thank you for shopping with Airfittings Pty Ltd, trading as Bulldog Spares. We are committed to ensuring the quality of our products and your satisfaction. This policy outlines the terms under which returns, refunds, and exchanges are accepted.
1. Eligibility for Returns
- Your item must be unused, uninstalled, and in the same condition that you received it.
- It must be returned in its original packaging (if applicable).
- Returns must be initiated within 14 days of receiving your order.
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Proof of purchase (order number or receipt) is required.
Note: Items marked as “Final Sale” or customized/special order parts are not eligible for return.
2. Non-Returnable Items
The following items are not eligible for return or refund:
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Electrical components
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Products damaged due to misuse or improper installation
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Opened packaging where the seal is tampered
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Clearance or discounted items
3. How to Initiate a Return
To initiate a return:
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Contact us at [Insert Email Address] with your order number and reason for return.
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Our customer service team will review your request and provide a return authorization if applicable.
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Send the item(s) back to the address provided, using a trackable shipping service.
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Once received and inspected, we will notify you of the approval or rejection of your refund.
Note: Return shipping costs are the responsibility of the customer, unless the return is due to a product defect or shipping error.
4. Refunds
- 3–5 business days for inspection after item is received
- 5–10 business days for the refund to appear on your statement
5. Exchanges
We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same product, contact us at [Insert Email Address] within 7 days of receiving your order.
6. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery. We will arrange for a replacement or refund at no extra cost to you.
Please include:
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Photos of the damaged item and packaging
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Your order number and full name
7. Contact Information
Email: admin@airfittings.com.au